Booking Q4 2026Start a project
AI Integrated Into the Systems You Already Run.
Every AI demo works. Far fewer survive contact with a shop floor, a support queue, or a Tuesday afternoon outage. Cortex is AI integration for production: models grounded in your real schema and business logic, wrapped in validation and fallbacks, and placed where they change daily decisions — not in a chatbot no one opens. We've run this in live retail operations where the people asking the questions are staff behind a counter, not data scientists.
On Intouch, retail staff ask questions in plain English — “Who's our best customer?”, “Show me sales by product type” — and get answers in under two seconds. Behind it: a schema-aware pipeline where Gemini generates validated, SELECT-only SQL, executes it, and a second model formats the result — returning charts, not paragraphs, when the data warrants it. Conversations persist, so “show me their purchase history” knows who their refers to. When generation fails, hand-crafted fallback queries answer common patterns instead of returning an error.
A workflow copilot turns intent into infrastructure. Describe it — “send a thank-you email two days after every purchase over £1,000” — and Claude generates the full trigger–delay–condition–action chain on a visual canvas staff can edit. Underneath, a real execution engine: 20+ domain events, step-based runs with context chaining, template variable resolution, and a full run history. The AI writes the workflow; the engine makes it real.
No single model is best at everything, and no single vendor should be a critical dependency. Cortex architectures are multi-model by default: on Intouch, Gemini handles SQL generation (latency, structured output), Claude powers the workflow copilot (multi-step reasoning), and OpenAI drives campaign content. Each is chosen for the task — and each is replaceable without touching the product.
One workflow, your real data, live in four weeks. We pick the single highest-leverage place AI changes a daily decision, build it into your real systems with validation and fallbacks, and ship it to the people who'll actually use it.
Start with a Production PilotMulti-model architectures, conversational BI, workflow copilots — scoped against your systems and priced per project. The pilot usually tells us both what this looks like.
If your team still answers questions by exporting CSVs, or runs processes a model could handle, that's where we start. Tell us what you run today.
